FAQs

Q. What countries do you deliver to?

  • United States, Canada, Australia, New Zealand
  • France, Germany, Italy, United Kingdom, Portugal , Netherlands, Spain, Greece, Switzerland, Sweden, Norway, Finland, Ireland
  • United Arab Emirates

We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses. There are some locations we are unable to ship to. If you happen to be from one of those countries please contact us.

Q. What currency are the prices I see in the site?

All prices are in USD.

Q. I just placed an order, when will it ship?

We try our best to ship items as fast as we can. Please allow 2 days production time for your order to ship out. From that point, it takes an average of 12 to 15 business days for items to arrive.

Q. How can I track my order ? 

Please check Track Order  page. You will receive an email with a tracking number once your order is shipped.

Q. My tracking says, "No information available at the moment":

It takes 2 to 5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Q. I have entered an incorrect address what do I do now?

If you have miss spelled or auto filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is wrong kindly notify us via email at info@veggies-box.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.

Q. Can I cancel my order?

You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a refund.

Q. How long does shipping take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 12 to 15 business days.

Q. I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you make your kitchen beautiful! Please send us an email to info@veggies-box.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.